Terms and Conditions
The following terms and conditions apply to all orders which are processed by Evangeline’s Limited either online or by any other form of communication and form part of the contract between us. Please ensure you read them prior to placing an order.
Payment for all items is required prior to dispatch. All orders must be paid for in UK Pounds Sterling. Any orders placed on our website is paid through Shopify secure payments, alternatively you can contact us on 01785 812466 if you wish to order your item using our secure telephone service. Please note that we are unable to accept payment by cheque, postal order, email, bank transfer, or cash on delivery.
Out of Stock Items
If the product that you have selected is not available at the time of placing your order you will be notified by email and the order will be cancelled and any payment already made by the customer will be refunded in full.
Whilst we will endeavour to dispatch all goods as quickly as possible, we shall not be liable for any losses, costs, or expenses caused by any delay in the delivery of the goods. Once payment has cleared we aim to process all orders as quickly as possible, and dispatch by Myhermes. It is your responsibility to check your order upon delivery for shortages or damage and contact us immediately should there be any problems whatsoever.
It is your responsibility to check the washing instructions as stated by the manufacturer on each individual garment's labels. Any guidance you require please ask us. We shall not be liable for any damage, costs, or expenses caused by incorrect washing.
Trying on Items
When trying on items please ensure that you are in a smoke and scent free environment, and not wearing perfume, aftershave, or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that these guidelines have not be adhered to.
Returned items must be unworn and, where applicable, returned with any packaging and all original tags still attached to the garment! All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer. Returns will not be accepted under any circumstances where labels and tags have been removed, or the garment altered in any way.
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
Registered address: 42a Radford Street, Stone, Staffordshire, ST15 8DA
Company registration number: 10434486
VAT number: 263 6158 95